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Practice
Charter
Suggestions
Or Complaints
We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive way. Please speak to one of our receptionists in the first instance, or to our reception manager. They will do their best to deal with your complaint there and then. You can also email us on woodlands.info@nhs.net. For complaints which you feel have not been satisfactorily resolved by speaking to one of the receptionists, please speak or write to our practice manager, or email deb.chronicle@nhs.net Alternatively, you can fill in one of our suggestion forms and leave your contact details so that we may respond to you.
Confidentiality
We
ask you for personal information so that you can receive appropriate care and
treatment. This information is recorded on computer and we are registered under
the Data Protection Act. The practice will ensure that patient confidentiality
is maintained at all times by all members of the practice team. However, for the
effective functioning of a multi-disciplinary team it is sometimes necessary that
medical information about you is shared between members of the team.
NHS
Direct - Call 24 Hours A Day On 0845 4647
Worrying health problems and questions can crop up at any time. Minor cuts or
burns, a bad bruise, sports injuries, allergic reactions to bites or stings,
nights when your baby won't stop crying and you can't work out why, the headache
that won't go away...
Incidents where you feel you probably don't need to call out the doctor or go
to the accident and emergency department and it's not really a 999 emergency.
But you do need someone qualified and experienced to turn to.
That's why the NHS has set up a 24 hour confidential Helpline.
Staffed by nurses and trained operators, NHS Direct will give you immediate information
and friendly advice on what to do and what not to do - any time of the night
or day.
And of course, if they think you might have something more serious they'll advise
you what to do or connect you to 999 if you need an ambulance.
They'll also have details of other relevant health information services, and
late night pharmacies in your area.
CALL
24 HOURS A DAY ON 0845 4647
or visit the website at www.nhsdirect.nhs.uk
Calls are charged at local rate
As in the case of 999 calls, all calls are recorded.
Freedom
Of Information – Publication Scheme
The Freedom of
Information Act 2000 obliges the practice to produce a Publication Scheme.
A Publication Scheme is a guide to the ‘classes’ of information
the practice intends to routinely make available. This scheme is available
from reception.
Violence
and Abuse
We will not tolerate violent behaviour or abuse
towards any member of our team. Any such behaviour from patients may result
in removal from our list.
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