Woodlands Surgery

Practice Charter

Suggestions Or Complaints

We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive way. Please speak to one of our receptionists in the first instance, or to our reception manager. They will do their best to deal with your complaint there and then. You can also email us on woodlands.info@nhs.net. For complaints which you feel have not been satisfactorily resolved by speaking to one of the receptionists, please speak or write to our practice manager, or email deb.chronicle@nhs.net Alternatively, you can fill in one of our suggestion forms and leave your contact details so that we may respond to you.

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.

NHS Direct - Call 24 Hours A Day On 0845 4647

Worrying health problems and questions can crop up at any time. Minor cuts or burns, a bad bruise, sports injuries, allergic reactions to bites or stings, nights when your baby won't stop crying and you can't work out why, the headache that won't go away...

Incidents where you feel you probably don't need to call out the doctor or go to the accident and emergency department and it's not really a 999 emergency. But you do need someone qualified and experienced to turn to.

That's why the NHS has set up a 24 hour confidential Helpline.

Staffed by nurses and trained operators, NHS Direct will give you immediate information and friendly advice on what to do and what not to do - any time of the night or day.

And of course, if they think you might have something more serious they'll advise you what to do or connect you to 999 if you need an ambulance.

They'll also have details of other relevant health information services, and late night pharmacies in your area.

CALL 24 HOURS A DAY ON 0845 4647

or visit the website at www.nhsdirect.nhs.uk

Calls are charged at local rate

As in the case of 999 calls, all calls are recorded.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Violence and Abuse

We will not tolerate violent behaviour or abuse towards any member of our team. Any such behaviour from patients may result in removal from our list.